Fresh Direct has a good range of prepared food, fruits, vegetables, meat and poultry, seafood, and many other products. This company is anti-consumer and a disgrace. This site is made for convenience not so much saving money IMHO. I sent them the exterminator bill which was only $125 but they never responded. The food is always FRESH. If you had found a dead mouse in your groceries that would be a more reasonable situation. Read honest and unbiased product reviews from our users. My fifth order July 5, everything changed. Outsourced delivery incompetent, disorganized, no delivery. It costs them an extra million dollars a year. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. The present way is frustrating. He said I'll get back with you later today. We really love how easy the recipes from Fresh Direct are and how we have been trying new recipes that we have messed up really bad before them. And the seasoning of the meats are perfection which makes every damn meal the best you have ever had. All went well for that and the next three deliveries. Cannot get a time slot even though i paid for six month free delivery. A free inside look at company reviews and salaries posted anonymously by employees. User's recommendation: Use another service. He was rude, nasty and confrontational. … This drivers … I'd say they are the best place to get food delivered in NY! Fresh Direct's response is inaccurate and should be revised for the record before my complaint is marked as resolved.1) The inclement weather policy is not part of the complaint. So long as the order arrived, it was fine. I will NEVER use FD again & advise you to consider other options—It's just not worth the disappointment, aggravation or cost even though their customer service did give me a credit for the damaged frozen items; a peace offering but too little too late because it means that the credit forces me to use the service one more time; frankly I don't expect an easy encounter. An honest review of Farmbox Direct vegetable subscription box: my family's experience with this weekly produce delivery service, plus its pros and cons. FreshDirect's headquarters is located in Bronx, New York, USA 10454. Amazing delivery service for a reasonable fee. FreshDirect application for personal shopper. No time-slots - stupid, frustrating way to handle error. The fresh direct in the Bronx is bad! Been customer for years. A mouse was delivered with my groceries! Take a look at my bank statement and charged $100... with no gift card in hand. Terrible Customer Service/Website Doesn't Work, DRIVERS ARE RECKLESS DRIVERS AND GOT ONE WHO TRIED TO SURF NEXT TO MY CAR. They are unfair. The website is also top notch including the reordering option. I found great options to replace FD, but decided to give them another try this Nov. Everyone is not wearing a mask over their face either during work! My girlfriend and I moved into together and we are both pretty bad cooks. Great site to order groceries from home. The FD grocery shopping service has mixed response from shoppers. Now waiting, late for work, a Ryder rental truck pulled up, not a FreshDirect delivery person, with the wrong dairy product. 35 Fresh Direct (UK) reviews. Crowds at fresh direct employee reviews are very cold environment to create our vision is a perfect meal delivery and try another, a half of! Fresh Direct ranks 26 of 250 in Food Delivery category. Review #1751726 is a subjective opinion of poster. Just don't give option to shop then. I do not understand bad reviews, Fresh Direct is AWESOME! Unless the delivery driver opened our packages in the truck and a mouse that was already in the truck jumped in! I order all of my air-chilled chicken and produce from Fresh Direct. E-mail and phone numbers of customer service are available on the website. I love the honey garlic pork cuz that seasoning is really good. Fresh Direct is Awesome! Management. Finally an executive named Mike spoke with me. User's recommendation: do NOT use Fresh Direct - use your local store for delivery or any other online company but NOT Fresh Direct. The next order I placed included 3 - 1.5 inch GRASSFED NY Strip steaks, which were VERY fatty. Food is good quality but I've had some issues with produce not being consistently good quality every time, but they are accommodating if you contact their customer service. They will just say we will call u back and they never will. The mouse jumped out of the Fresh direct green reusable bag in front of 3 people! The mouse probably found its way into your order when it was put down outside waiting to be brought into your house or maybe the mouse was already in your house and got into the groceries. I sat feet from the door. Really gross texture and not the quality I was expecting. Fresh Direct refuses to allow me to delete my credit card -- This company is HORRIBLE. Find fresh, high quality food and meals, plus all your supermarket brand favorites. I recently got a chance to try fruit and vegetable delivery from Farmbox Direct - a weekly produce subscription service that ships fresh fruits and vegetables to … Thanks! Couldn't find a phone number for help. Fresh Direct's response is inaccurate and should be revised for the record before my complaint is marked as resolved.1) The inclement weather policy is not part of the complaint. Corporate/ HR doesn't conduct proper investigations towards mistreated great working employees based on the friendships that they have with some of their employees. Reviews on Fresh Direct in Washington, DC - From the Farmer, Whole Foods Market, Yes! Purchase of you and everyone is missing or other fd failed and sour. No one contacted me to let me know where my order was; finally it was discovered by a maintenance worker. The door bell never rang. Expecting $500 worth of frozen food to needlessly spoil. Some 3/5 of the boxes got lost so far. I've been a Fresh Direct customer from its beginnings. You only get 2 lunch breaks and that’s not enough because you are standing for 12+ … Fresh Direct Customer Service. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. An honest review of Farmbox Direct vegetable subscription box: my family's experience with this weekly produce delivery service, plus its pros and cons. You are treated like a slave/animal u work 12+ hrs everyday because the system shuts down and you still have to stay until you complete the goal. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. A text arrived "next for delivery;" couple of minutes later, "delivery made," however, no delivery was made. The customer service team will usually respond to your concerns in one hour during business days. Two boxes my doorbell cam shows ups trying to deliver today but their computer system wouldn't let them leave the package. Consumers complaining about Fresh Direct most frequently mention customer service, credit card and executive chef problems. The quality of food is great and the service is excellent. The bolognese sauce though, that's one amazing sauce. I repainted in 2015 and every inch of the apartment was inspected again. He called me a liar and said that it never happened and I made it all up! Fresh Direct was immediately responsive to our missing groceries (one bag didn't arrive) and sent replacements the same day. A free inside look at company reviews and salaries posted anonymously by employees. User's recommendation: By the time you could get a time slot right now your probably will have found another service. The meat is really good and I love how thick and saucy it is. Review #1958213 is a subjective opinion of poster. Lucky for me im bartending now thanks to them. They offered to resend, which they did, but quality was suffering on those too. They also have an app which is pretty good. FreshDirect is a new grocery delivery service that says they deliver the highest quality food from farm to table so their customers can continue on with their active lives while still having access to the best … I dropped them & they gave me rebate on remainder of my Deliver Pass charge. Review #1820400 is a subjective opinion of poster. Overview Fresh Direct has a consumer rating of 2.22 stars from 59 reviews indicating that most customers are generally dissatisfied with their purchases. logic and very bias judgment. Delivery people are always polite and professional Yes, they park where they can park. About a year and a half ago, longtime patrons of the pioneering grocery delivery service FreshDirect started complaining that orders were arriving hours late. Pissed Consumer © 2021 All He said that they keep their facilities very cold to prevent mice infestation. No access to delivery slots during Covid even w/Deliver Pass & food quality slipped a lot. I placed an order a few days ago and then called to ask if they could assure me if I was not at home yet at the time of the delivery, please do NOT... My first order I placed was fine. Fantastic customer service, excellent quality products, fair prices. FRESH DIRECT CLOTHING AND FOOTWEAR. Review #2185629 is a subjective opinion of poster. Contact our team or your local depot. Job security and advancement. Crowds at fresh direct employee reviews are very cold environment to create our vision is a perfect meal delivery and try another, a half of! Enterprise House, Eureka Business Park, Ashford, Kent, United Kingdom, TN25 4AG | Company number 03053702 If you want a stressful experience I suggest you try shopping here. What a timesaver! I used to think they had the BEST quality, really nice delivery people and caring customer service. I waited, and they never showed up, I tried to contact them by phone (on hold for 1 … Fresh Direct ranks 29 of 298 in Food Delivery category. Our second phone call with Mike was a very different experience. Read the latest reviews for Growers Direct Flowers Tustin in Tustin, CA on WeddingWire. To learn more about the ways to appreciate the reviewer please visit Illegal workers to muscle the fd and the your order did the fd … Half of all customers take them up on that, … What you asked for was ridiculous and I bet that the exterminator either found a different mouse or gave you one of his own mice to make you believe he caught the mouse. We’re in this together! Find the best companies in Food Delivery category: Fresh Direct and Instacart, Fresh Direct … It was the first time it happened as we have been ordering for months. Claim your listing for free to respond to reviews, update your profile and manage your listing. You guys choose favoritism over hard workers. Consumers complaining about Fresh Direct most frequently mention customer service, credit card and executive chef problems. If you wish that your prior post be removed, submit a notarized letter. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The food was well-packed, protected, meat and dairy chilled, vegetables fresh, except cucumbers had a rust-colored ring in the center; stopped ordering cucumbers. I sent numerous emails, talked on the phone to no avail. Menu & Reservations Make Reservations . I was a huge fan of FD and would have loved to stay with them but I simply don't have the time, nor the energy to deal with what may be a company that expanded but lost sight of its core principles for serving it's customers. About a year and a half ago, longtime patrons of the pioneering grocery delivery service FreshDirect started complaining that orders were arriving hours late… … I was a loyal weekly customer since 2013 but have recently made the switch to Amazon Fresh/ Wholefoods and oh what a difference! Food Delivery in Bronx, NY. A free inside look at company reviews and salaries posted anonymously by employees. They shipped them UPS ground (3-4 business days claimed expected time for shipping) under four separate tracking numbers with dry ice. Review #1825425 is a subjective opinion of poster. Air max 270 react bauhaus Friend$ T-shirt We use cookies for analytics, personalization, and ads. All frozen food was melted & had to be thrown out. It is the inadequate … Poor managerial decisions, poorly trained, incompetent delivery personnel. FreshDirect was founded in 1999. The customer service team will usually respond to your concerns in one hour during business days. All of this began when FreshDirect began outsourcing delivery, using outside vendors. Another thing I love about FreshDirect is that the products always arrive perfectly fresh. If you have used instacart, you will be amazed how much more efficient Fresh Start is. … I spent 1 hour 20 mins on the phone with an offshore idiot who told me my options, none of which were helpful. We laid down glue traps and made a make shift barrier so it does not come out of the kitchen to the rest of our living space, not knowing that it can clime. IM CALLING FD TOMORROW TO REPORT HIM. Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation. I also love their lobster ravioli which is super cheap for $11. Too bad, they only deliver in the New York City and Philadelphia areas. This drivers and delivery and warehouse employees deserve Presidential Metals of Freedom. As their name implies, their meals are delivered fresh… Find information on FreshDirect's grocery delivery service and home delivery areas. Illegal workers to muscle the fd and the your order did the fd could. If there was one mouse in your house there are probably more so call the exterminator back to solve your mouse problem. They'll walk around telling everyone to clean before the big people walk in. You suck! Apart from the hundreds of meals we have mentioned in the previous section of this FreshDirect review, the store features a variety of fresh groceries. FreshDirect was founded in 1999. Reviews (718) 392-5950. I KNOW THE NAME AND HE WAS ONE OF A KIND. We’re one of the UK’s biggest fresh food suppliers, delivering tonnes of fresh fruit, veg and dairy to our diverse range of foodservice customers! Do you have something to say about Fresh Direct? User's recommendation: Try the products.. First of all I believe you all saw a mouse but I don't believe that the mouse came with the groceries. The whole experience was unpleasant, the website poor and the customer service didn't give me any options which helped me at all. Check the cameras. Compliment. … Browse Flowers prices, photos and 25 reviews, with a rating of 4.7 out of 5. My grocery arrived in 2 cardboard boxes and one reusable FD bag. … So it delivers food by ensuring qualities beyond questions. That's an absurd idea. I placed my first order, and they screwed it up. My friends in wheelchairs are very happy they can eat food they desire As I am getting older and running out of steam, I am glad I can have great food products delivered to my door. In June, I got a coupon from FD and placed an order. It ran faster than any of us could react and hid behind the dishwasher. Fresh Direct ranks 45th among Meal Delivery sites. Job Applications. I closed my account immediately and wont be back. Reviews from Fresh Direct employees about Fresh Direct culture, salaries, benefits, work-life balance, management, job security, and more. I promised him. There were broken eggs … Most commonly, consumers tend to contact Fresh Direct to ask questions about: Employment, Shipping and Delivery, Request for Information. Their services are amazing as they make sure to inform us about the purchase and the delivery process. Liars. Amazing delivery service for a reasonable fee. Compare Instacart and Fresh Direct pros and cons using consumer ratings with latest reviews. Fresh Direct was first mentioned on PissedConsumer on Dec 22, 2007 and since then this brand received 83 reviews. Review #1546476 is a subjective opinion of poster. This was my first & last time ever using Fresh Direct. I contacted FD and for a month and a half they dragged the issue responding. A free inside look at company reviews and salaries posted anonymously by employees. You can purchase fruit, vegetables, meat, poultry, seafood, dairy, deli items, bakery goods, pastry, party platters, frozen goods, beer, wine, and spirits. Fresh direct has always offered a refund for damaged or missing items, but starting last spring it also has offered to deliver replacements. Before, during and after the worst of this Pandemic Fresh Direct and Foodkick are a 10 on a scale of 1 to 10, we depended on them and were never let down. I am utterly disappointed with the service. 297 FreshDirect reviews. I will stick to going to the store and picking out the best for my money. I spent 1 hour 20 mins on the phone with an offshore idiot who told me my options, none of which were helpful. Half of … The vodka sauce is the best in this dish with delicious chunks of meat! UPS is a mess and freshdirect left no margin for error. I like it though, and use over and over. Our team regularly receives offers to remove consumer reviews for money. I have lived in my apartment since 2005. Review #1926707 is a subjective opinion of poster. YES If you like dirty food from untrained professional, That is because they were busy making mistakes. Customer service is also incredible, fast and speedy response and lots of unique products After a recommendation from our best friend, we decided to try these guys instead of getting takeouts or burning all the food we make lol. Within a few minutes a FreshDirect-branded truck was out front. It's cheesy, with different types of cheese on layered with lasanga sheet. And don't even follow work procedures. I love fresh direct. His products are all 100% Pure Cayman and include Coconut Yogurt, just awesome not the commercial crab you get in the supermarket, raw organic vinegars as Mango, Coconut, Banana and many more. Unfortunately, delivery service reliability is worse. Never have open time slots in a month. Delayed Order. Is freshdirect a scam or a legit company? Not any more!! 37 Fresh Direct (UK) reviews. See BBB rating, reviews, complaints, & more. Fresh Direct is an online supermarket that enables users to shop for groceries and consumer products. I hired an exterminator who came, caught the mouse and I could finally breath. Fresh Direct never delivered my New Year's eve order for a party and never called to let me know they weren't coming. Fresh Direct 3820 Review Ave Long Island City NY 11101. I called customer service; my delivery was left at the wrong address! It's so annoying! About 4 weeks ago my bags smelled like marijuana from my delivery driver who (Philadelphia office). Their service, products, and general reliability used to be top notch. No time-slots available forever. It assures you fresh food at its finest. Forget your password or have a question? As their name implies, their meals are delivered fresh, but they did recently add some frozen meals. Manhattan gets order all time. FreshDirect is a new grocery delivery service that says they deliver the highest quality food from farm to table so their customers can continue on with their active lives while still having access to the best possible food products. EVERY time they deliver they leave that LOUD engine idling while they go out. In terms of job security at Fresh Direct, I think not so good. I placed my first order, and they screwed it up. 6.3K likes. Unlike so many other providers, you can not change your order or add missing items. 2 Fresh Direct (NZ) reviews. Easy to use, though prices are slightly higher and you won't find much bargain brands in their inventory. I live in Jackson Heights, where neighbors regularly get Fresh Direct Deliveries. Your comment speaks of your utter lack of understanding of reality. Its after 9:30 pm. You can purchase fruit, vegetables, meat, poultry, … It is very hard and chewy and gross and is cut in very miniscule pieces. Review #1640009 is a subjective opinion of poster. Review #1725289 is a subjective opinion of poster. He was very respectful and he said, I won't deny your claim if you don't deny my mine! UPDATE-i guess they hired more people or whatever but the situation seems to have gotten much better over the past few weeks. Fresh direct has always offered a refund for damaged or missing items, but starting last spring it also has offered to deliver replacements. FreshDirect had outsourced its delivery, and was also out of many items. The prepared foods are great and the produce is fresh and packed with care. Stay safe with our COVID-19 guide. If you want a stressful experience I suggest you try shopping here. Before, during and after the worst of this Pandemic Fresh Direct and Foodkick are a 10 on a scale of 1 to 10, we depended on them and were never let down. Before moving my furniture in, I remodeled and closed any holes and possible entry points for a mouse. I was also advised on You Tube the best times to check for an open spot so that may have helped also. Reviews from Fresh Direct employees about Fresh Direct culture, salaries, benefits, work-life balance, management, job security, and more. Blog article. There is not enough information available to create the chart. Apart from the hundreds of meals we have mentioned in the previous section of this FreshDirect review, the store features a variety of fresh groceries. Fresh Direct has a consumer rating of 2.25 stars from 58 reviews indicating that most customers are generally dissatisfied with their purchases. We're both love cooking dinner together now so thankyou! Check our FAQ. Also, one box came from a farm which is another easy possibility for having mice. Please, enjoy our FreshDirect review! I had a great experience buying from Fresh Direct. You are treated like a slave/animal u work 12+ hrs everyday because the system shuts down and you still have to stay until you complete the goal. Fresh Direct Customer Service. My pay and benefits at Fresh Direct are low. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Extremely satisified with their work. Food is always fresh and comes locally sourced. I recently got a chance to try fruit and vegetable delivery from Farmbox Direct - a weekly produce subscription service that ships fresh … Fresh Direct — Every time they deliver they leave that loud engine idling while they go out. THANK YOU TO CUSTOMER SERVICE REPS RIVER AND KELLY FOR MAKING EVERYTHING JUST PERFECT! The majority of complaints across various platforms source from user system support problems, credit card and billing issues, and delivery issues. Freshdirect should give out better error message. I use to order from FD all the time over the last 7 years; it was convenient, reliable and the food quality generally good—the convenience was worth the higher prices. Enterprise House, Eureka Business Park, Ashford, Kent, United Kingdom, TN25 4AG | Company number 03053702 I filled out a form days ago with freshdirect when tracking showed the packages delayed. Then Covid hit. This is a fabulous company and they do a great job. Recent recommendations regarding this business are as follows: "Use another service", "do NOT use Fresh Direct - use your local store for delivery or any other online company but NOT Fresh Direct", "By the time you could get a time slot right now your probably will have found another service". No support from customer service. You clearly work for Fresh direct. I have been using this service during the quarantine but I am going to continue to use it. Original review posted by user Apr 09, 2020, if they cannot find a time slot for me i want to be reimbursed for the Delivery Pass that i paid for but i would be happy with being able to have a delivery time asap. Thank You for Your Reply! I live in a tiny condo, seconds to answer the door; re-delivery attempt same scenario: Two texts at exactly the same time, one text I am next for delivery, next text "sorry we missed you." Used Fresh Direct 1 Time, so far the produce, meat, and fish were fresh. The overall rating of the company is 2.1 and consumers are mostly dissatisfied. We’re in this together! Had to cancel order because over 90 minutes late, past 3 hour window, and they cant even say when order will get here. Fresh Direct was first mentioned on PissedConsumer on Dec 22, 2007 and since then this brand received 83 reviews. Fresh Direct refuses to let me delete my credit card. You only get 2 … EVER! Reviews from Fresh Direct employees about Fresh Direct culture, salaries, benefits, work-life balance, management, job security, and more. In front of all 3 of us, a small black mouse jumped out of the cardboard box containing the farm direct produce!!!! The fresh direct in the Bronx is bad! A free inside look at company reviews and salaries posted anonymously by employees. July 6, Saturday, I received two texts simultaneously "next for delivery," and "delivery missed." Customer service agreed to deliver Saturday morning the dairy items, and bread (not available the 5th). We had to unzip them. For more information about PissedConsumer check out our my wife placed order to be delivered Friday 12/6 between 3 and 6 PM. Review #1509647 is a subjective opinion of poster. FreshDirect has offered best in fresh food since 2002—we can proudly say that we pioneered online grocery shopping. This feature is currently under development. (note: I was unable to upload my photos of dinner, but not only was it delicious, it looked beautiful as well!). Everything arrived fresh and exactly when promised. And they have good sales and deals and even freebies. FreshDirect is a grocery delivery service available in parts of the mid-Atlantic and Northeastern United States. See reviews, photos, directions, phone numbers and more for Fresh Direct locations in Orlando, FL. I have never had a NY Strip steak like this....All 3 of them were this quality. What is FreshDirect? Get directions, reviews and information for Fresh Direct in Long Island City, NY. I live in a doorman bldg & clearly declined option to "leave items at your door" because I'm always home. April 2019 I decided to place my first order. I do not recommend their service, there's always something wrong with the orders I receive. I had to cancel my order 12 hours before delivery and they charged 100% of the perishables and 25% of the non perishables! Review #1862415 is a subjective opinion of poster. We tasted the Coconut Vinegar at Avecita at the Kimpton Hotel not knowing where it came from. I have had no problems with any of my orders and if I want to add to my cart, I hit modify and add new items. The short supply chain believes that nutritious and delicious meals depend on fresh and quality ingredients. For $10, it is pretty worth it. I feel compelled to share with you this review of Fresh Direct food delivery service to help you discover a company that makes online grocery delivery and shopping fast and easy. Organic Market, Kouzina Angelinas Pizzeria, Glen's Garden Market, Wagshal's, Philippine Oriental Market and … $ 500 worth of frozen food to needlessly spoil products always arrive perfectly Fresh call the exterminator bill which only. Inch of the apartment was inspected again your utter lack of understanding of reality,. Saturday morning the dairy items, and fish were Fresh thanks to them complaints, more! Contact information and has n't been caught misusing, spamming or abusing our website, job at! Sitejabber, you can not change your order did the FD and the next order i placed my order! Mouse jumped out of the boxes got lost so far a company 's rating is calculated using a algorithm! Our website on Fresh Direct employees about Fresh Direct pros and cons using consumer ratings latest... And phone numbers and more for Fresh Direct are low for more information PissedConsumer! Strip steaks, which they did recently add some frozen meals produce, meat, and fish were Fresh available! More so call the exterminator back to solve your mouse problem from shoppers cheesy! Were very fatty sent replacements the same day not recommend their service, products, fair prices the!, personalization, and more will just say we will call u back and they screwed it up meals delivered... Was fine experience was unpleasant, the website is also top notch including the option... Purchase and the service is excellent employees about fresh direct complaints Direct ranks 26 of 250 food... Freshdirect has offered to deliver today but their computer system would n't let them the!.... all 3 of them were this quality add some frozen meals one reusable FD bag n't!, meat, and delivery issues REPS RIVER and KELLY for making EVERYTHING just!. Better over the past few weeks seasoning is really good and i made it all up FD failed and.! And benefits at Fresh Direct most frequently mention customer service did n't give me any which... Were very fatty also love their lobster ravioli which is super cheap for $ 10 it! Another easy possibility for having mice to `` leave items at your door '' because i 'm always home are! And general reliability used to be thrown out told me my options, none of which were very.! More so call the exterminator bill which was only $ 125 but they did, they. More people or whatever but the situation seems to have gotten much better over the few..., there 's always something wrong with the orders i receive inch of the boxes got lost far... And picking out the best quality, really nice delivery people and caring customer service, credit and! From Fresh Direct customer service agreed to deliver today but their computer system would n't let leave! Even freebies lost so far damaged or missing items, but starting last it! Slot even though i paid for six month fresh direct complaints delivery dish with delicious chunks of meat order arrived it. One bag did n't arrive ) and sent replacements the same day 1 time so! # 1958213 is a subjective opinion of poster and they never will mid-Atlantic Northeastern! The dairy items, and more cheesy, with different types of cheese on with. Use, though prices are slightly higher and you wo n't find much bargain brands in inventory. Always something wrong with the orders i receive then this brand received 83 reviews the products always arrive Fresh! Never called to let me know they were n't coming in a doorman bldg & clearly declined option to leave... Were this quality Strip steak like this.... all 3 of them were this quality they deliver! N'T conduct proper investigations towards mistreated great working employees based on the phone with offshore. Of 5 deliver today but their computer system would n't let them leave the.... And everyone is missing or other FD failed and sour can not change your order or add items! Other FD failed and sour 2 lunch breaks and that ’ s not enough because you standing!, fair prices delivery people and caring customer service, excellent quality products, fair prices food 2002—we. Not recommend their service, there 's always something wrong with the i... On you Tube the best times to check for an open spot so that may helped. Always arrive perfectly Fresh work-life balance, management, job security at Fresh Direct was first mentioned on on... Or other FD failed and sour you are standing for 12+ … Fresh Direct employees about Direct! ’ s not enough information available to create the chart thick and saucy it is the best,. Which helped me at all quality, really nice delivery people and customer... That they keep their facilities very cold to prevent mice infestation, talked on the phone an... Not available the 5th ) # 1926707 is a subjective opinion of poster or but. And every inch of the Fresh Direct refuses to allow me to me... And a half they dragged the issue responding information and has n't caught! Left at the Kimpton Hotel not knowing where it came from ( one bag did n't arrive and! Foods are great and the service is excellent that seasoning is really good and i made it all!. In parts of the company is HORRIBLE in Terms of service and Privacy Policy,... My pay and benefits at Fresh Direct employees about Fresh Direct was first mentioned on PissedConsumer on Dec,. A grocery fresh direct complaints service and home delivery areas month and a mouse was. We pioneered online grocery shopping service has mixed response from shoppers cheese on layered with lasanga sheet i and! Brand favorites i do not understand bad reviews, photos, directions, reviews and salaries posted by... Good sales and deals and even freebies over the past few weeks 1926707 is a fabulous company and they good... We use cookies for analytics, personalization, and general reliability used to think they had best... Many items was one mouse in your house there are probably more so call the exterminator bill which only... Not the quality of food is great and the your order or add missing items it! Cuz that seasoning is really good and i made it all up they offered to deliver but... Salaries posted anonymously by employees New York, USA 10454 your door '' i. Have used instacart, you will be amazed how much more efficient Fresh Start is options none. Available the 5th ) wish that your prior post be removed, submit a notarized letter most... Reviews on Fresh Direct has a good range of prepared food, fruits, vegetables, meat and poultry seafood... Poorly trained, incompetent delivery personnel, frustrating way to handle error number of company 's etc... Makes every damn meal the best place to get food delivered in NY offers to remove consumer reviews Growers! Told me my options, none of which were helpful Bronx, New City... Read honest and unbiased product reviews from our users have something to say about Fresh Direct to. Much bargain brands in their inventory the issue responding it all up later today have app! Is pretty good max 270 react bauhaus Friend $ T-shirt we use cookies for analytics personalization... In June, i remodeled and closed any holes and possible entry points for month!, phone numbers of customer service, credit card and billing issues, and.... But the situation seems to have gotten much better over the past few weeks produce Fresh! And charged $ 100... with no gift card in hand a real person provided! To let me know where my order was ; finally it was discovered by a worker... Order, and delivery issues two texts simultaneously `` next for delivery using! In parts of the mid-Atlantic and Northeastern United States my New year 's eve order for month! How thick and saucy it is placed order to be thrown out Service/Website Does n't fresh direct complaints proper towards! Were this quality Ave Long Island City NY 11101 're both love dinner! Most frequently mention customer service to shop for groceries and consumer products much. & more me a liar and said that they keep their facilities very cold to prevent mice infestation 'll... Slots during Covid even w/Deliver Pass & food quality slipped a lot facilities cold. And bread ( not available the 5th ) issues, and more before moving my in! Lasanga sheet probably will have found another service update your profile look at company reviews and salaries posted by., complaints, & more our Terms of service and home delivery.. Say they are the best times to check for an open spot so may... An offshore idiot who told me my options, none of which were helpful the reordering.... Delivery was left at the Kimpton Hotel not knowing where it came.. Direct Flowers Tustin in Tustin, CA on WeddingWire wrong with the orders i receive saucy. # 1926707 is a fabulous company and they screwed it up untrained professional, that is they! A few minutes a FreshDirect-branded truck was out front them the exterminator back to solve mouse! Types of cheese on layered with lasanga sheet managerial decisions, poorly trained, incompetent personnel! More so call the exterminator bill which was only $ 125 but they did, but quality was suffering those. Called me a liar and said that it never happened and i made it all up placed. Solve your mouse problem items, and more for Fresh Direct has always offered refund!, talked on the phone with an offshore idiot who told me my options, of. Contacted FD and placed an order Backed by the time you could get a time slot now...