Request details from Ticketek when booking your ticket. The Website Terms of Use and the Ticketek Australia Privacy Policy are incorporated into these Terms and Conditions. You can find your barcode number on the back of your member card or on the homepage of your AFL Membership online Account Manager. to then often have to go to their desk at the venue to follow up the issues. Promoters sometimes request that a number of tickets be held for promotional purposes. Members who renew after this date may not receive their cards prior to the start of the season as it can take up to five weeks to produce and deliver a membership card. Sell tickets directly from your Ticketek Account. Held seats are sold on a first-in basis. RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! Please keep an eye on your AFL Membership ticketing emails which will include your barcode. Ticketek Agencies) Collector Tickets will be posted no later than one (1) month prior to the event, depending on your date of purchase Collector Tickets will be dispatched via AusPost on behalf of Live Nation Australasia If you have not received your Collector Ticket, or lost your ticket once How long are Ticketek Gift Vouchers valid for? Where do I redeem my Ticketek Gift Voucher? If this is the first time you have purchased tickets at ticketek.co.nz, you will be requested to enter your address to complete your ticket purchase. Version 5.22 B82 R0 Placing seats on hold and redeeming them is limited to online transactions only. From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. Invitee B starts purchasing two seats from hold. General I have received a Gift Voucher for a particular event, how do I redeem this through Ticketek? Please wait a few seconds for it to load. The email you received was sent to you by one of your friends when they purchased tickets for an event through the Ticketek website, to let you know that they reserved tickets for you to the same event. To access General Admission seating, members can either scan their membership card upon entry or scan the ticket loaded on the AFL Membership app. This refers to the various levels of ticket types on offer; e.g. Safe, Fast and Verified Make sure the backlight on your phone is set nice and bright. If you don't opt-in during purchase, you can also opt in to Friend Spotter at a later date by using the 'Share and Save' button on your mobile tickets. How do I add my mobile tickets to the Ticket Wallet? When you purchase your ticket and choose Mobile Ticket as your delivery option, you will be asked to put in your name and your mobile phone number as part of the purchase process. Checking this box will securely save the details of credit or debit card for use when making your next Ticketek purchase. Going to an event with a social club, company, school, family or friends? Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. The email account that the message has been sent to is closed. https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction. When contacting AFL Membership, you will be asked to provide us with your membership number/account ID to help us verify your information. No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. Your barcode will be on the first page that opens (the homepage). Yes, all events that Ticketek ticket for can be found on the mobile site. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. How can I receive my Ticketek Gift Voucher? General Terms and Conditions The MCG does apply an additional transaction fee. In most cases, a GA ticket is a standing floor ticket. This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. 4. Invitee A changes their mind and does not proceed with their purchase. If you prefer not to save them you just need to ensure that the check box on the payment page is not checked before submitting payment on your Ticketek purchase. You will get an error message if you enter the Voucher ID incorrectly. Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. In particular, the following form part of the Sellers terms unless otherwise specified: SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties. Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency. Accept the Ts&Cs and "Submit" 9. Ticketek acts as agent for the Seller in the sale of all tickets. Why can my friends (invitees) only purchase the held tickets one at a time? Please note that the Payment Details page is not accessible from the mobile site or mobile apps. While Ticketek takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. The website only allows one invitee from a group to purchase at a time. If this is not the case, please contact the Ticketek Call Centre on 0800 842 538 and we can look into this for you. Can I still access the full site on my phone if I need to? It's the fastest way to buy tickets for your next live experience, receive event alerts and access your mobile tickets to view and share with friends. For security purposes, you must still enter your password when purchasing or updating your account details. I've sent an invitation but some or all of my friends did not receive their emails. You can access specific privacy information for Friend Spotter . The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. Simply open your mobile ticket as usual from the SMS you receive from Ticketek. Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the "Site"). Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Socceroos v Ecuador tickets Venue: CommBank Stadium, Parramatta, NSW Date: Fri 24 Mar 2023 OR How to buy accessible tickets PRE-SALE Fri 3 Mar, 9am* PRE-SALE Fri 3 Mar, 4pm* On sale to public Mon 6 Mar, 9am My Ticketek Gift Voucher has no Voucher ID? What does Ticketek do to prevent scalping? Can event notifications and location services be turned off from the Ticketek app? Sign In Join today Please note: AFL House is currently closed to the public. This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member. Will AFL Membership dining be available at the MCG and Marvel Stadium in 2023? Guest passes can be purchased through Ticketek (MCG) and Ticketmaster (Marvel Stadium). Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. How do I check the balance of my Gift Voucher? Systems are in place at every venue to ensure that each ticket barcode can only be used once. How do I save my credit or debit card details? Please ask your friend to check their junk mail. Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction. However, some events will have unreserved seating where it is first in, best seats. Children aged 0-6 do not require a ticket, however, they must not occupy a seat. All rights reserved. Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. iPad, tablet PC, laptop) to gain entry to an event? 13+ - Adult Ticket. xYmo Z)y"=H}=@0JrJHqvkKpp]I&dqEYlS/wGOG,<>zgW;-)Pk=#SY3%nMHqB6PrBYTJgRUe;>y2<5LKc?\e.f If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. Restricted view refers to seats that have restricted viewing of the stage or event. I've been invited to purchase held seats by my friend, how many seats can I purchase? You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. You'll be able to purchase tickets from either Ticketeks Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone. Some events have more than one price type. Can I forward my Mobile Ticket to a friend? Any value that remains on your Ticketek Gift Voucher once you have completed your purchase will remain on that voucher for your future redemption. All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. I am traveling the country and have a New Zealand address but my billing address is overseas. Juniors aged 7-14 years are entitled to purchase a junior ticket. Some pages may contain a virtual tour and a seating map for that venue. What are the terms of General Admission (GA)? How do I update my credit or debit card details once they have been saved? Once tickets are added to Passbook, simply open the Apple Passbook app. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of venues for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the venue name to read see more information about that venue. If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. Ticketek's Group Bookingscan help you plan your next excursion. Can I purchase tickets through the mobile site? I've sent an email invitation but some or all of my friends did not receive them. Invitee A starts purchasing two seats from hold. % No, refundable tickets can only be selected during the original purchase. Refer to specific details at each venue regarding accessing the stadium/park. Ticketek's ticketing system is able to set/limit the number of tickets individuals can purchase to an event at the request of an event organiser. You can find information on how to access your Mobile Membership through the AFL Live App here. Ticketek Australia | Official Tickets for Sport, Concerts, Theatre . When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. Ticketek routinely mismanages ticket processing which should be simple. If you have been forwarded your Mobile Ticket from a friend, you can add it to your Ticket Wallet by tapping the Share and Save button at the base of your ticket. We sell tickets on a "next best available" seating system. Where do I select Mobile Ticket delivery? Your barcode to access tickets is generated upon your renewal. To purchase more than one set of tickets to multiple events, click on the. When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. Selling tickets or offering tickets for sale for above their face value via auction sites or any other unauthorised means is in breach of Ticketek's Terms and Conditions. If you want to buy tickets in more than one price category continue through the purchase process and come back to select more tickets before you make your payment, Now select the quantity of tickets you'd like to purchase. If you are using the Ticketek iPhone app, the mobile tickets will also be automatically stored in your Ticket Wallet when you are logged into your My Ticketek account. Ticketek may not replace tickets where seating is unallocated (general admission tickets). Will mobile tickets be removed from the Ticket Wallet after an event? Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. My Ticketek Ticket Delivery. details of the event including: name, date, time and venue. Ticketek Gift Vouchers look just like a regular Ticketek ticket. Do I need to be logged in to see 'My Events' and if so how do I know? If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. Check you can log in and have your passwords ready. How do I access Accessible seating tickets? We recommend that you confirm with your venue whether they have an existing ticketing agreement. Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). Yes, you are able to use multiple Ticketek Gift Vouchers. This can be accessed using the 'Share and Save' button on the mobile ticket. If an event is cancelled or postponed you will need to contact Ticketek for a refund. To organise a replacement card to be mailed out, please contact the AFL Membership team on 1300 722 515. Ticketek may cancel an order made as a result of any such error, although in the case of a pricing error Ticketek will endeavour to contact you to give you the option of purchasing the ticket at the correct price. Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). Will the Mobile Ticket scanners at venues work through phone covers? We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. Can I change to Refundable tickets after I've bought my tickets? Tickets purchased during a pre-sale will not be dispatched until after the advertised general public on-sale date. Once you have selected your ticket(s), there is a time limit of. Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? Yes, it will. I have a saved the details of my credit or debit card, but I am not getting the option to use it to pay for my tickets? To opt in, you simply need to authorise Ticketek to access your Facebook friend details and agree to share your seat details with your friends. If you have purchased concession tickets, you are also required to present a valid concession card. The example above is for an adult barcode. https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405 to collect tickets. Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller). General Admission seating is subject to availability, and information for each game will be released the week off on our website here. At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner. What happens if I purchase multiple tickets and haven't received them all? In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. We'll now show you the tickets which have been allocated to you based on your selections. Can I use text or download images, photos and videos from the site? Ticketek Gift Vouchers can also not be redeemed for events that don't have tickets on sale through Ticketek. Will credit card pre-fill function work on Ticketek's mobile site and mobile apps? To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. Can I use more than one Ticketek Gift Voucher in the same transaction? Mobile Tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 132 849 ahead of the event day to do this. Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek. No, the credit card pre-fill feature simply gives you the option to save your card details. No, you can continue to use your mobile ticket. If your question has not been answered in any of the FAQs above, please complete the Ticketek Online. Is there anything special I need to do when I get to the venue to scan my mobile? This means that for each event, tickets become available in order of best seating according to the promoter. If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. All tickets purchased through Ticketek will be mobile or PDF, meaning you can easily access your tickets on your phone via your ticket account or ticket agent app, add them straight to your phone's ticket wallet and share them with your friends and family using the 'Ticket Forward' function. You can also add the details of your credit or debit card ahead of your next Ticketek purchase by visiting the Payment Details page after logging in to your My Ticketek account. How do I request a refund if I have purchased Refundable tickets? No, Ticketek Gift Vouchers are not reloadable. How will I know when my content is personalised? Gift Vouchers can be purchased for specific events when available. Will AFL Membership dining have a priority system in place to access tickets? CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. This is the default selection and lets the website choose the tickets which are currently the best available in any price category. The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia Wu-Tang Clan & Nas NY State of Mind Tour NRL Telstra Premiership 2023 Season GABS Craft Beer Festival Palm Tree Music Festival Ft. TISTO, KYGO, LOST FREQUENCIES & More Ampol State of Origin 19 Crimes x Snoop Cali Rose ISUZU UTE A-League 2022/23 Season %PDF-1.5 If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. You can purchase and reserve tickets in any combination up to the ticket limit for the event. Can I buy tickets if I am based overseas? . stream ) Tap "Add to Passbook" at the bottom of your mobile ticket. If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. The AFL Membership team will be available to assist with general enquiries on all matchdays at the below locations, Marvel Stadium - Membership services office, across from gate 2 (external). Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. The AFL Reserve is within the Shane Warne Stand at the MCG, and on the wing towards the Harbour Esplanade at Marvel Stadium. Are there any events I can't use my Ticketek Gift Voucher for? This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale. Why is there a time limit when I buy tickets? Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. Why does the app ask to use your current location the first time it's opened? By attending the event, you and each attendee in your group acknowledge and agree that you each may be filmed and/or recorded and you each give permission to the Seller and Ticketek to use your image, likeness and voice obtained at the event in all media throughout the world for any purpose and without any compensation. Please note that there will be large wait times on the phone when dining tickets go on sale. The website will still select the best available within the section you have chosen, You can only select on price category at this stage. Members can alternatively reserve a seat in the pre-determined on-sale period for each game. Tickets will not be issued to persons other than the credit/debit card holder. No, there will not be a priority system in place for AFL Members dining in 2023. Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans.