Cancelling it so close to the event is not acceptable, as explained we are both self-employed and have taken the day off for this event. Consequently I now have the tickets to find I paid 349 for 2x tickets with a face value of 75 each. 1.1 Introduction. (More than triple the price of 3 tickets). Over 900 has left my account in just 2 days, and I'm appalled by such shoddy service from viagogo. At no time do We provide the Buyer's payment information to the Seller. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. . 5.3 Disclosure of Information. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Dear Justin, Unfortunately we have had to cancel your sale 9181945 of your Adele tickets. list of all forged in fire contestants; brothers taste of asia shut down; john o'mara gangster squad; We may also first deduct any amount you owe us from any amount we owe you. I need a reply asap thank u. I was charged for tickets that I did not won't when I cancelled them. Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. Report a violation. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. 6.7 Third Party Information. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. 7.2 Copyright. I will never use this service again, and you need to remove the 100% guaranteed tickets as this is not correct. viagogo charge for cancelling sale viagogo charge for cancelling sale Posted at 07:21h in timber framing courses alberta by pastel silver overtone on brown hair All sales are confirmed automatically, the Seller authorises viagogo and Paris Saint-Germain during the Listing process to de-activate the original ticket once it sells. I bought two tickets for $355.52 to Louis Theroux for the Melbourne venue on 19/01/2020 and thought I was buying it through My name is Georgette Roy of Fredericton, N.B. We may investigate complaints and violations of our policies. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. Post author: Post published: June 9, 2022 Post category: how to change dimension style in sketchup layout Post comments: coef %in% resultsnamesdds is not true coef %in% resultsnamesdds is not true And their reply was investigations will be done. Click here to get notifications about new complaints of Viagogo. Using the link that viagogo sent me I tried to cancel the tickets but could see no listing on my account, the whole process just takes you round in circles, you cannot contact them if you have no listing but if the problem is there is no listing then you cannot use their online forms. If the Seller is required to account for VAT (UK or other) on the sale of the ticket, the Seller should include the VAT (i.e., total) price when setting ticket prices on the website. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. What are the viagogo Terms and Conditions? All trademarks are owned by their respective owners.OzBargain is an independent community website which has no association with nor endorsement by the respective trademark owners. Then I will be on the losing end of having the tickets nullified and not getting any payment whereas the buyer will get a refund. You warrant that you are over 18 years old and have the legal capacity to make the transaction. But is it legal for Viagogo to charge me such extortionate fees? The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. When asked what happens now as it was for people with learning disabilities so specialist transport & staffing had been arranged and paid for? Especially for a more obscure event where they dont have huge turnover of tickets. 6.11 Permitted use. We expressly disclaim any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. Today I got a notification from my CC that Viagogo just charged me $197 for the cancellation of sales. Note: this address is not the Customer Service address. Please remember that you will not be paid for this sale. To post a ticket for sale on viagogo You must first register with the Site. I want some kind of compensation and the fact you have had my money for months is totally unacceptable. 2.13 Seller Payment. Is It Legal for Viagogo to Charge Me a Sellers Cancellation Fee? In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. 3.2 Other Information. My order ID is [protected]. I really hope I can get a speedy and suitable outcome as I feel this is not an acceptable outcome not being given this simple opportunity Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Ticket listings are a representation of actual seat location. In certain circumstances, you may be required to complete a Dispute Claim Form provide additional information in order to claim a refund. The OP never checked properly on either of their accounts if the listings were cancelled. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. I want to go to the rearranged concert or receive a full refund as the error was Viagogo's. What is the viagogo complaint handling process? Sellers will be able to see the service fee and taxes on our fees before completing the listing process and thereby committing to sell their tickets. All sales and bids are final. When We receive an offer by bank transfer, We will check to see if the bank account is valid. 2.16 Claims under the viagogo Guarantee. You may find other users information to be offensive, harmful, inaccurate, or deceptive. Hello Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable solicitors' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on the Site. By using our Site, You agree to accept this Agreement. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. To post a ticket for sale on viagogo You must first register with the Site. To be a member of this Site, You must agree to accept the terms in this Agreement. 6.3 Allocation of Risk. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Kind regards My parents went as a birthday present to find it outdoor in a field not in the castle with a crowd of 2000. 23rd May 2017 - tickets are available to download 4.2 Stolen Property. This was a missold ticket, not at all factual to the concert. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. 5.3 Disclosure of Information. Viagogo were not able to supply them at the last minute and offered a refund. We reserve the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. There is an even bigger emotional cost due to people with learning disabilities not understanding why they cannot go to a shoe that has been booked and paid for months in advance and to top it off they are going thro a bereavement of a close family member just last week. How do I change the email address on my account? I have not yet received a refund for the above tickets. I would like a reply to this email I know I have a 1 in 4 chance of receiving one. As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost incurred as a result of the order not being fulfilled. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by Us, other than a Tax invoice if relevant and if requested by the Buyer and viagogo . 2.6 Pricing Formats. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. It states that if an event organiser offers tickets to . We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Please note that service fee amounts may vary by event and are subject to VAT. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. The event was cancelled for 25/6 due to s terror attack at the Manchester arena. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. We make no warranty with respect to the software, tickets, events, and services provided on the Site, or that sellers or buyers will perform as promised, and We expressly disclaim all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours after the incident to report the issue. yahoo song song; jennifer oates daughter of warren oates; michelle robinson sid vicious wiki; jobs that make $60k a year without a degree; 310 east chicago street milwaukee, wi 53202; what is a midlife crisis for a woman; florida classic car show 2022. football managers without a . It depends what the tickets are for and whether 50 per ticket is feasible. If you cannot use the tickets you purchased and there is still time before the event date, we advise you to re-list them by clicking on the "Sell" link on the event that you have tickets for. 1.3 viagogo Guarantee. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. You consent to the exclusive personal jurisdiction and venue of Swiss courts. Try arrived at 12.37 pm through proof of postage. HAND Children are the Future. I put 2 tickets for sale on the website 2 days ago and it was sold after a few hours. The sale of stolen property on viagogo is strictly forbidden and violates local, country and international law. Login . Additional information can be found in our FAQs and on the ticket details pages. 2.18 Merchant Description. and how does an unforeseen circumstance suddenly make you require tickets to a concert? 2.2 Registration. the price it is sold for on the primary market). Sellers should use our automated online confirmation process. Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale, which was 8 days before the concert. 6.8 All Sales are Final. I have repeatedly been ignored. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. To be a member of this Site, You must agree to accept the terms in this Agreement. This does not prevent us from varying these terms without reference to them. 21st February 2017 - email to say event had changed starting time "are you sure you want to back out of the sale, the average price for estimated tickets would be $xxx which will be charged to you if you proceed", Its likely impossible to work out in an automatic way how much replacement tickets would cost. Hannah Goodbody. How do I find tickets I've already downloaded? shawn mendes tickets order no [protected]. I want to raise this as an official complaint as trying to resolve this previously has simply not worked Viagogo lead me to believe that this was the official ticket seller for fleet foxes tickets as they came out at 10am yesterday morning. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. I bought a UFC ticket from Viagogo around 4th June 2017 and I wasn't able to print the eticket since then, the eticket were a blank piece of paper when I open it on my computer. 16 interesting facts about mozart; chi st joseph medical records. Due to the change in venue which is completely understandable, It feels to me I wasn't offered / or giving adequate advice support to get my tickets amended to attend the new venue. Viagogo either paid a higher price for the replacement tickets or have charged you the full cost of finding the replacement fees without giving you adequate credit for what they received from the buyer. We take no responsibility for such issues. By using our Site, You agree to accept this Agreement. The company, which was founded in London in 2006, has a network of more than 60 global websites with customers in 160 countries. Is this your company? 6.5 Tax Indemnity. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. missing persons national parks. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Event dates, times, venues and subject matter, which are listed on the ticket, may change. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. The tickets through Viagogo cost me over 300 sterling. We will also add VAT on our fees as applicable. None of my emails have been responded to. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. November 18, 2021 If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to find replacement tickets for the Buyer and to charge the Seller with the respective replacement fee, other charges, and/or take other measures, as . No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Purchased x5 tickets for mrs browns boys in cardiff motorpoint arena for 15.6.17 back in october 2016. The price of 2 tickets was $290, and the fees were $100 - around one-third of the ticket price. So; I went on the hunt again, and found some more decent(ish) tickets for the extortionate price of 500.44 ([protected]) with an absolutely absurd bookin fee, but again, I'm not here about the price, I'm here because, as you can probably guess, early this morning I received another email informing me that the purchase had AGAIN been cancelled. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. You may only use the Services if You can legally enter into and form binding contracts. 2.5 VAT on Seller Proceeds. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). 2.15 Claims under the viagogo Guarantee. What was the unforeseen circumstance? We often link to other websites, but we can't be responsible for their content. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. viagogo charge for cancelling sale. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. 4.2 Stolen Property. I'm Travelling - where and when will I receive my tickets? You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. I was told on your website that the fees are made clear but they were definitely not.